Insight
The Problem with User Tasks in Process Analysis
A user task is a task that is performed by a human with the help of a software (e.g. typing a document into MS Word). As you know, the human behaviour, in its uniqueness, is plagued with characteristics such as errors, bias and delays-- all of which systems and automations are immune to. This write-up [...]
Using Agile to Write User Documentation as a Team
How to share the load of user documentation. I recently presented a webinar about agile technical communication with TechCommNZ ( The Agile Technical Communicator). During the question and answer session, I got a lot of inquires as to how best work with other collaborators on user documentation. This inspired me to write a blog article or [...]
Use WSJF to Inspire a Successful SAFe® Adoption
By definition, Weighted Shortest Job First (WSJF) is a prioritization model used to sequence jobs to produce maximum economic benefit. Utilizing WSJF relies on Cost of Delay and job size to determine its weight in priority. Think of Cost of Delay as the price you pay for not delivering a feature to the end user [...]
Software development in the Army gets an Agile reboot
By Paul McKellipsJune 23, 2020 (Fort Belvoir, Virginia) More than 200 people from the General Fund Enterprise Business System’s (GFEBS) Development and Modernization (DevMod) product, along with System Support Operations (SSO), Financial Information Management (FIM), and federal contractor IBM, participated in a two-day virtual Agile Program Increment (PI) Planning event to generate requirements for all […]
The Makings of a Great Scrum Master
In my experience working in the agile environments, I have found that many of my counterparts have one thing in common:
finding ways to constantly improve.
In this blog, we explore some common attributes that many of us use to master our craft.
Scrum Master Stories: Building Relationships
Not that long ago, we had a transition in leadership on our team. Our product owner at the time was taking a sabbatical and we were in the process of finding a new one. It was challenging for me as a scrum master to make sure that the team felt grounded and engaged during that [...]
Ten Steps to Landing Change Well
Change is hard. For more than a decade, I’ve used that simple reminder to start every discovery and transformation engagement. Even with that warning in mind, those responsible for leading change will often underestimate just how hard it can be to land meaningful change well. Change is a very personal thing. In general, people will [...]
